Frequently Asked Questions

What to Expect for Your First-Time Cleaning?

Comprehensive Initial Assessment:

Our team will conduct a thorough assessment of your home during the first visit to understand your specific needs and preferences. This helps us tailor our cleaning approach to your unique requirements.

Detailed Cleaning Process:

Since it’s your first cleaning, we’ll perform a more detailed and comprehensive cleaning to ensure that all areas are addressed. This includes high-touch areas, baseboards, and corners that may not be covered in regular cleanings.

What does your all-inclusive pricing cover:

Our all-inclusive pricing means that the amount you see covers everything. There are no hidden fees, and gratuity is not required. Our team is fully compensated as part of the package.

Information on What’s Included:

  • We’ll review what’s included in your chosen package and answer any questions you may have. If you have additional requests, we’ll do our best to accommodate them.

Customized Cleaning Plan:

  • Based on our assessment, we’ll create a customized cleaning plan to ensure that your home is cleaned to your satisfaction. If you have any special requests or areas of concern, please let us know.

How do I book a cleaning service?

You can book a cleaning service through our website, by phone, or via email. Simply select your desired package, preferred date, and time, and we’ll take care of the rest.

What should I do before the cleaning team arrives?

We ask that you clear and declutter any valuable or fragile items from surfaces that will be cleaned. This helps our team work efficiently and avoids any potential mishaps.

Are your cleaning products safe for pets and children?

Yes, we use eco-friendly and non-toxic cleaning products that are safe for both pets and children. Your family's health and safety are our top priorities.

Can I make changes to my booking after it’s been confirmed?

Yes, you can make changes to your booking up to 24 hours before your scheduled service. Please contact us as soon as possible to make any adjustments.

What if I’m not satisfied with the service?

If you’re not satisfied with our service, please let us know within 24 hours of the cleaning. We’ll work with you to address any concerns and ensure your satisfaction.

Higher Level of Attention:

Our team will pay extra attention to detail during the first cleaning to ensure that your home is in top shape. This includes tackling any build-up or areas that need special care.

Walkthrough and Feedback:

At the end of the cleaning, we’ll conduct a brief walkthrough with you to ensure that you’re satisfied with our work. We value your feedback and are committed to addressing any concerns you may have. We also can provide before and after photos to document progress.

Do you offer any discounts or promotions?

Yes, we offer promotions and discounts. Check our website or sign up for our newsletter to stay updated on our latest offers.

What areas do you service?

We currently service the Chico, Durham, Paradise, and Oroville, CA areas. If you're unsure whether we cover your location, please contact us to confirm.

How can I cancel my appointment?

To cancel your appointment, please contact us at least 24 hours in advance. Cancellations made past 24 hours may incur a fee.

Are your cleaners insured?

Yes, we are fully insured and trained to provide the highest quality service.

Do you provide your cleaning supplies and equipment?

Yes, we bring all the necessary cleaning supplies and equipment. If you have any specific preferences or requests, please let us know in advance.

Note: No One Under the Age of 18

For the safety and comfort of all parties involved, we require that no one under the age of 18 be present during the cleaning service. This policy helps us ensure a professional and distraction-free environment, allowing our team to focus on delivering the best possible service.

If you have any questions or need to make special arrangements, please let us know in advance. Thank you for your understanding and cooperation.

Pet Policy:

Are there any additional fees for homes with pets?

No, our pricing is all-inclusive, and there are no extra fees for homes with pets. The price you see covers everything, including cleaning around pet areas.

What if my pet is very nervous or has special needs?

Please inform us about any specific needs or concerns regarding your pet before the cleaning. We will do our best to accommodate your pet's needs and ensure their safety and comfort.

How do you handle pets that may be aggressive or anxious?

If your pet is aggressive or highly anxious, please inform us beforehand. We may need to make special arrangements to ensure the safety of everyone involved. We may require you to be present at the time of service.

Can the cleaning team handle pet-related messes?

Yes, our team is equipped to handle pet hair and dander. If any specific pet messes need attention, please let us know in advance so we can address them appropriately.

Note: No Pet Walking, Washing, Medication, Litter Box Cleaning, or Feeding

Please be aware that our cleaning services do not include pet walking, washing, administering medication, cleaning litter boxes, or feeding your pets. Our team focuses solely on providing high-quality cleaning services for your home.

If you require any of these additional services, we recommend arranging them separately. If you have any special instructions regarding your pets during the cleaning, please inform us in advance to ensure a smooth and safe experience for everyone.

Thank you for your understanding.